We are pleased to provide your therapeutic services. It is our goal to provide the most effective and family-centered treatment as possible. Comments regarding your experience with our practice are always welcome. This information helps us meet your individual needs and maintain quality services for our clients.
Client Service Agreements
We have found that clarity at the beginning of a clinical relationship fosters a good working partnership. In order to prevent confusion or misunderstanding regarding our policies and procedures, READ AND RETAIN the following information for your reference.
Client involvement: We highly encourage clients to be an active participant in their own plan of care. During or at the end of the sessions, the client will be instructed on how to carry over techniques outside of the therapy room. Training/coaching will be provided for tips and insights.
Discharge planning: The exit criteria for discharge may be due to one of the following reasons: poor attendance, reached appropriate function, progress with therapy has plateaued, not able to participate in skilled therapy due to lack of attention/behavior, or due to client’s request. In the event that a client has to be discharged due to noncompliance with treatment recommendations, the plans will be discussed with the clinician and client.
Behavioral health: Our clinician’s safety is very important. If the client presents with inappropriate behaviors that interfere with the therapy and puts the clinicians in any danger, services may be placed on hold or terminated until a plan of action is proposed with the client, office manager, and/or the supervisor.
Supportive community services: Our therapists will provide clients with supportive community services.
HOW TO CONTACT US:
You may reach the office by calling twenty-four hours a day. Our administrative hours are 9-5, clinic hours 8-7. If there is no one available to answer your phone call, please leave a message and we will return your call promptly. Any call after administrative hours will be returned the following day.
Main office number: 323-426-6402 Email: Info@dvtherapy.com
OUR SERVICES AND FEES:
The client is responsible for all payments due at the time of service.
We are in network with a number of insurance companies and government sponsored programs. For any insurance that DV Therapy is ‘in network’ with, we will bill the insurance company directly. Please note that if your deductible has not been met, you will be responsible for the full amount at time of service. If there is a denial from the insurance, you will be responsible for the full payment once we receive the denial.
For all others, we will bill the client directly, giving the family the opportunity to work with their own insurance companies to seek reimbursement. We will provide the client with receipts and invoices, which will list diagnosis and procedure codes as required by insurance companies.
We highly recommend that all families check with their insurance companies to review coverage details before agreeing to begin therapy with us.
We accept the following forms of payment:
Checks made out to “DV Therapy” / Cash / Credit Cards
Thirty days notice will be given in advance of any fee increases for treatment services.
Sessions are carefully pre-planned for you. You will work directly with the therapist for the bulk of the session, leaving 10 minutes at the end to discuss the session and/or write a brief treatment note. Please be considerate of the therapist’s schedule as he/she may have another session following yours. If you require an extended conversation with your speech therapist, you may schedule a time for a meeting or phone conference. Carry-over of treatment goals and progress into your natural environment and routine is critical for maximum progress.
* Session lengths may vary from 30 minutes to 2 hours depending on each individual situation, so charges are based on the set rate; $75 for 30 minutes and $125 for an hour.
Additional reports (other than Annual Treatment Summaries and/or Discharge Reports, which are written by the SLP) will be billed at the hourly rate. When you or your insurance company REQUEST ADDITIONAL REPORTS, you will be billed at the hourly rate.
RELEASES OF INFORMATION
We respect your confidentiality in all matters. If you would like us to release information about an evaluation and/or treatment to another agency or professional, please request our standard Release Form from the office.
If you would like us to have prior records of your child, which are often very helpful clinically, please have the information forwarded to our office.
DV Therapy Speech Services keeps copies of evaluations, re-evaluations, session notes, and discharge reports for all clients. We provide clients with copies of all formal reports upon request. It is our policy to keep digital office copies of these formal reports for a period of 5 years after client discharge. After that time, the records will be removed from our database. You are encouraged to keep and store your own copies of formal reports for your permanent records.